Frequently asked questions
Can I customize my chain?
Yes! Each chain is 100% customizable - you can pick the text, colors, accents and more. You can go off of previous designs or create something totally new!
What if I don't see something I want?
Let me know! If you don't see anything you want or have an idea or want to talk it out, let's chat!
Can I return or exchange my chain?
Due to the custom nature of each chain, all sales are final and cannot be returned or exchanged. If you are for whatever reason unsatisfied with your purchase, contact me to make it right!
When will I receive my chain?
All orders are custom and take some time. Current turnaround time is 2-3 weeks. If you need your chain sooner, please purchase upgraded shipping.
How much is shipping?
Shipping is free, unless you need your chain sooner than the standard turnaround time!
How will I know when my chain is on its way?
Shipping confirmations are sent the moment your chain ships!
What if I want to make a change after I place my order?
Changes can only be made within 48 hours of placing an order. Please contact me ASAP to make a change!
Can I add a chain to my order without having to place a second order?
As long as your chain hasn't shipped yet, you can add a chain to your order. Please note this could delay the turnaround time, but I will do my best to keep it within the original time frame. Please contact me for a code to discount the shipping on the additional chain.
Are there any ready made chains?
Unfortunately not! However, chains can be made without any personalization.
Are there examples of beads I can choose?
The gallery on the shop page has most of the beads you can work with. Additionally, check out the beads tab to see some options! If you don't see something you're looking for, contact me!
Will I see a photo of my custom chain before you send it?
Typically no, unless I have a question of what you were asking for and/or it's not something already on my site!